Iqonga Lonxibelelwano I-Call Center liqonga lonxibelelwano eliyilelwe iziko lonxibelelwano lwebhanki. Eli qonga lixhasa abasebenzi ngexesha leefowuni zabathengi kunye nezicelo zencoko. Iimfuno zabathengi ziyahlalutywa phambi, ngexesha nasemva komnxeba ngamnye, ngoko ke iingxaki ezininzi zisonjululwa emthonjeni ngaphandle komnxeba omtsha. Amajelo okuzincedisa afana neeaplikheshini zeselula, ii-ATM kunye neenkqubo zempendulo ngelizwi ziyabandakanywa. Abasebenzi bakhokelwa ngamadashbhodi kunye nohlalutyo oluthumela umthengi ngamnye kwisikhululo esifanelekileyo. Isikrini sekhefu sibonisa imiyalezo yenkuthazo phakathi kweefowuni. Eli qonga liyaziguqula ngokwesixhobo kwaye lifumaneka ngesiNgesi nangesiTurkish.
Igama leprojekthi : Contact Centre, Igama labayili : Akbank Design Studio, Igama lomthengi : Akbank.
Lo myilo ibalaseleyo yiwinner yembasa yegolide kumbhiyozo wodwa wezakhono zokuyila kwi-interface, ukudibana nokuyila kwamava omsebenzisi. Ngokuqinisekileyo kufuneka ubone uluhlu lomsebenzi wabaqulunqi abaphumelele ibhaso legolide ukuze ufumanise imisebenzi emininzi emitsha, ebalaseleyo, emvelisiweyo nenobuchule kuyilo lwe-interface, kuyilo lonxibelelwano nakuyilo lwamava omsebenzisi.
