Umsebenzi Ophambili: Amava e-Phygital Okwamkelwa kweeCustomer Isicatshulwa seNcwadi: Ukwenziwa kwedijithali kwabathengi kunye neemveliso ezahlukeneyo kudityaniswe kwiqonga elinye liqela le-Akbank Service Design Team ngendlela ye-phygital ukuze kufikeleleke ngaphandle kwamasebe. Ngokungafaniyo neenzaleli, iibhathi zeemveliso ezininzi ezenzelwe umntu ngamnye zinikezelwa kuntsinjelo enye, apho ukusetyenziswa kwedijithali kweemveliso ezifika kwisixhenxe kuyakwazekayo. Iphepha kunye nobukho obubonakalayo bususwa ngokuvunywa kwesivumelwano sedijithali, okwaziswa njengendawo yabo yokuqala yotshintsho lokusetyenziswa kweselula. Imodeli yentengiso esekelwe kumvuzo isetyenziswa ukwandisa kokubini ubunzulu bobudlelwane babathengi kunye nokusebenza kakuhle kwentengiso.

Igama leprojekthi : Nextgen SME sales and service model, Igama labayili : Akbank Service Design Team, Igama lomthengi : AKBANK T.A.Ş..

Iintsingiselo zeeNqaku zeeNqaku bangabayili abadume ngokubalaseleyo nabenza umhlaba wethu ube yindawo engcono kunye noyilo lwabo oluhle. Fumanisa abayili abaziintsomi kunye noyilo lwemveliso abanayo, imisebenzi yoqobo yobugcisa, uyilo loyilo, uyilo olubalaseleyo lwefashoni kunye nobuchule bokuyila. Nandipha kwaye uphonononge imisebenzi yoyilo yokuqala yabayili bokuphumelela kwamabhaso, amagcisa, abayili bezinto ezimbi, abavelisi bobugcisa kunye neempawu kwihlabathi liphela. Fumana umoya ophefumlelweyo woyilo.