Umsebenzi Ophambili: Amava e-Phygital Okwamkelwa kweeCustomer Isicatshulwa seNcwadi: Ukwenziwa kwedijithali kwabathengi kunye neemveliso ezahlukeneyo kudityaniswe kwiqonga elinye liqela le-Akbank Service Design Team ngendlela ye-phygital ukuze kufikeleleke ngaphandle kwamasebe. Ngokungafaniyo neenzaleli, iibhathi zeemveliso ezininzi ezenzelwe umntu ngamnye zinikezelwa kuntsinjelo enye, apho ukusetyenziswa kwedijithali kweemveliso ezifika kwisixhenxe kuyakwazekayo. Iphepha kunye nobukho obubonakalayo bususwa ngokuvunywa kwesivumelwano sedijithali, okwaziswa njengendawo yabo yokuqala yotshintsho lokusetyenziswa kweselula. Imodeli yentengiso esekelwe kumvuzo isetyenziswa ukwandisa kokubini ubunzulu bobudlelwane babathengi kunye nokusebenza kakuhle kwentengiso.

Igama leprojekthi : Nextgen SME sales and service model, Igama labayili : Akbank Service Design Team, Igama lomthengi : AKBANK T.A.Ş..

Ngamanye amaxesha ufuna iqela elikhulu kakhulu labayili abanobuchule ukuba beze nokuyila ezona zinto zintle. Yonke imihla, sibonisa iqela lokuphumelela lokuwongwa ngokuphumelela kunye neqela loyilo. Jonga kwaye ufumane ubuyilo boqobo kunye nobuchule bokuyila, uyilo oluhle, ifashoni, uyilo lwemizobo kunye neeprojekthi zeqhinga lokuyila kumaqela oyilo kwihlabathi liphela. Fumana amandla aphefumlelweyo yimisebenzi yantlandlolo ngabaqulunqi beenkosi eziphezulu.